Your privacy is not merely a legal obligation for jomcuci — it is a genuine commitment. This document clearly explains what data we collect, why we need it, how we protect it, and what rights you have as our member.
Six core principles that define how JomCuci handles the personal data of every member.
Every piece of information you submit to the jomcuci platform — from registration details to payment information — is encrypted using 256-bit SSL. This is the same security standard used by Malaysia's major banks, including Maybank and CIMB. Your data never travels in plain text across our network.
JomCuci never sells, rents, or trades members' personal data to any advertiser or data broker. Your information is not a product we deal in. We collect data solely to operate the platform, meet regulatory requirements, and improve your experience as a JomCuci member.
As a jomcuci member, you have full rights to access, update, transfer, or request the deletion of your personal data. We provide a straightforward process for exercising these rights through your account settings or by contacting our support team. You are in control of your data — not us.
Not all jomcuci staff have access to your personal data. Access is governed by a need-to-know principle — only staff who require the data to perform their specific duties are granted access. All access to sensitive data is logged and monitored automatically to detect any inappropriate use.
JomCuci adheres to the principle of data minimisation — we only retain your personal data for as long as necessary for the stated purpose, or as required by applicable laws and regulations. Once that period has lapsed, data is securely deleted or anonymised in accordance with our standard procedures.
In the event of any data security breach affecting your personal information, jomcuci is committed to notifying you within the timeframe required under applicable guidelines. We do not conceal security incidents — transparency in such situations is part of the trust we build with you.
This Privacy Policy explains how JomCuci (operating under the domain jomcuci.best) collects, uses, discloses, and protects the personal information you provide when using our platform. This policy applies to all services offered by jomcuci, including the website, mobile application (where available), and all communication channels between you and jomcuci.
In this document, "personal data" or "personal information" means any information that can identify you directly or indirectly — including but not limited to your name, identification number, phone number, email address, IP address, and financial information. "Processing" refers to any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
By registering for or using the JomCuci platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use JomCuci's services. This Privacy Policy should be read together with JomCuci's Terms & Conditions, which form part of the overall agreement between you and our platform.
Note: This Privacy Policy is written in Bahasa Malaysia. In the event of any inconsistency between a translated version and this Bahasa Malaysia version, the Bahasa Malaysia version shall prevail.
JomCuci collects your personal data through several means — data you provide directly during registration and platform use, data collected automatically as you browse our website, and in certain cases, data received from legitimate third parties.
We never collect or store your credit or debit card numbers directly. All payments are processed through registered and approved third-party payment service providers — including Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX via Maybank2u and CIMB Clicks. Your payment information is governed by the respective provider's privacy policy.
JomCuci only collects data that is necessary for legitimate, stated purposes. We do not collect sensitive data such as your medical information, political views, or religious beliefs.
Jomcuci uses your personal data only for legitimate, specific purposes. We will not use your data for any other purpose without notifying you first and, where required, obtaining your consent. The following are the primary purposes for which jomcuci uses your data:
Legal basis for processing: JomCuci processes your data on the basis of contractual fulfilment (to operate our services), legal compliance, legitimate interests (for security and fraud prevention), and consent (for marketing communications).
JomCuci never sells your personal data. However, in operating our platform, there are situations where we need to share your personal data with certain parties. All data sharing is limited to what is necessary and is subject to strict confidentiality agreements.
The categories of third parties that may receive your data from JomCuci are as follows:
In all data sharing arrangements, JomCuci ensures that receiving parties maintain adequate privacy and security protections. We do not transfer your data across international borders without ensuring equivalent safeguards are in place.
JomCuci does not share your personal data with its parent company, subsidiaries, or affiliated entities for cross-marketing purposes without your explicit consent.
Jomcuci invests seriously in data security infrastructure. We implement multiple layers of technical and organisational protection to ensure your personal data is always safe from unauthorised access, loss, destruction, or accidental disclosure.
The technical security measures we have implemented at JomCuci include:
While we take all reasonable steps to protect your data, it is important to understand that no digital security system can guarantee 100% protection at all times. If you suspect your JomCuci account has been compromised, please contact our support team immediately.
Your account security also depends on your own actions. Use a strong, unique password, never share your login credentials, and stay alert to emails or messages that appear to come from jomcuci but ask for your login details — these are phishing attempts, and jomcuci will never request your password via email.
Jomcuci uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and analyse how the platform is used. The following are the types of cookies we use:
You can manage cookie settings through your web browser preferences. Most browsers allow you to view, manage, block, and delete cookies. However, blocking essential cookies may affect the functionality of the JomCuci platform and prevent you from logging in or completing transactions. For guidance on managing cookies in your browser, please refer to your browser's help documentation.
JomCuci does not use third-party cookies for advertising or cross-site tracking purposes. The cookies we use are solely to enhance your experience on the JomCuci platform.
JomCuci adheres to the principle of data minimisation — we do not retain your personal data for longer than necessary. Retention periods depend on the category of data and the purpose for which it was collected.
Once the retention period has ended, jomcuci will securely delete your data or anonymise it so it can no longer be linked to your identity. This deletion process follows recognised security standards to ensure data cannot be recovered once removed.
As a JomCuci member, you have several important rights regarding your personal data. JomCuci is committed to facilitating the exercise of these rights in a practical manner and within a reasonable timeframe.
You have the right to know what personal data JomCuci holds about you, how it is used, and who it is shared with. Submit an access request by emailing support@jomcuci.best and we will provide a copy of your data within 30 days.
If the personal data JomCuci holds about you is inaccurate or incomplete, you have the right to request a correction. You may update basic information through your account settings, or contact support for corrections that require verification.
Under certain circumstances, you have the right to request that JomCuci delete your personal data. This right is not absolute — there are situations where we are legally required to retain certain data, such as financial transaction records for AML compliance.
You may request that JomCuci restrict the processing of your personal data in certain circumstances — for example, while you are disputing the accuracy of your data or objecting to its processing. The data will be retained but not used until the matter is resolved.
You have the right to receive the personal data you have provided to JomCuci in a structured, machine-readable format. This allows you to transfer that data to another service provider should you choose to do so.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on jomcuci's legitimate interests in certain situations relating to your specific circumstances.
To exercise any of the rights above, contact us at support@jomcuci.best with the subject line "Data Privacy Rights Request" and include your account number. jomcuci will respond within 30 days of receiving a complete request.
JomCuci reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments. Material changes will be communicated to you via your registered email or in-platform notification at least 14 days before it takes effect.
We encourage you to revisit this page periodically to stay informed of the latest version of our Privacy Policy. The "Effective Date" at the top of this document will be updated whenever material changes are made.
If you have any questions, concerns, or requests regarding JomCuci's Privacy Policy or how we handle your personal data, please contact us via:
Our privacy team will endeavour to respond to your enquiry within 48 business hours. For formal requests relating to personal data rights, the response period is within 30 calendar days.
Complaints to the Relevant Authority: If you are not satisfied with how JomCuci has handled your personal data after contacting us, you have the right to lodge a complaint with the relevant data protection authority in Malaysia. JomCuci will cooperate fully with any investigation conducted by the competent authority.
When you sign up on any online platform — including JomCuci — you are entrusting part of your personal information to that platform. We take that trust seriously. In today's digital landscape, data breaches are no longer rare, and the consequences can have a real impact on people's lives — from identity theft to financial loss.
For Malaysian players in particular, data security in the context of online betting platforms carries an added dimension. Betting is a personal activity, and many players prefer that information about this form of entertainment remains private. JomCuci understands this sensitivity, and it is one of the key reasons we have developed a rigorous and transparent privacy policy.
Many online platforms treat user data as a secondary revenue stream — selling it to advertisers or data brokers for extra income. JomCuci rejects this business model entirely. Our revenue comes from fairly operated betting activity — not from trading our members' personal information. This means there is no conflict of interest between our business profits and your privacy.
When you make a deposit using Touch 'n Go eWallet, DuitNow, or GrabPay, jomcuci only receives confirmation that the payment was successful — not the full details of your e-wallet account. The actual transaction processing takes place on the payment provider's side, which maintains its own PCI-DSS security standards. This means that even in the event of a security incident at jomcuci, your sensitive financial information remains protected.
There is a unique privacy dimension in the betting industry that rarely gets discussed openly — the use of data for responsible gambling purposes. jomcuci uses your betting pattern data (not personally identifiable information) to detect signs that may indicate a gambling problem, such as a sudden spike in bet amounts or frequency, or a consistent pattern of chasing losses.
When our systems detect such patterns, the JomCuci team may proactively reach out to offer assistance or remind you of the self-control tools available. This is a use of data that we believe delivers genuine value to our members, even though it involves monitoring in-platform behaviour. We are transparent about this practice because we believe you have the right to know that your activity data is used for this purpose.
The Know Your Customer (KYC) process is a standard regulatory requirement in the financial services and betting industry. jomcuci is required to verify member identities to prevent money laundering (AML), identity fraud, and access by underage individuals. Documents you submit for KYC — such as a copy of your identification card — are handled with the highest level of protection.
KYC documents are stored in a system separate from daily transaction data and are subject to very restricted access. Digital copies of your identification documents are never shared with any party except where legally required by the competent Malaysian authorities. Once the verification process is complete, we retain verification records, but access to the original documents is strictly limited.
Beyond the measures JomCuci has in place, there are steps you can take yourself to strengthen your account privacy. Use a unique password for your JomCuci account — do not reuse passwords from your email or banking accounts. Enable two-factor authentication (2FA) where available. Review your account activity log regularly to spot any suspicious activity.
Jomcuci will never ask for your password via email, SMS, or Live Chat. If you receive any communication claiming to be from jomcuci that requests your login credentials, it is a phishing attempt — do not respond, and report it to support@jomcuci.best with a screenshot. The safety of the jomcuci member community is a shared responsibility we take seriously every day.
Questions About Privacy?
The JomCuci team is available 24/7 to answer your questions about privacy and data security.
Live Chat — 24/7
Answers to the questions our members ask most often about privacy and data protection at JomCuci.
JomCuci takes your privacy seriously so you can focus on what matters — enjoying 3,500+ slots, poker, Live Casino, e-sports, and virtual sports games without worry.
JomCuci believes betting should always be a fun and controlled form of entertainment. We provide self-control tools — deposit limits, loss limits, session limits, and account suspension — to help you play responsibly. If you or someone you know needs help with a gambling problem, contact our support team or use the self-exclusion feature in your JomCuci account settings.
Learn more about Responsible Gambling →